As if surviving the COVID pandemic and not using a job isn’t onerous sufficient, individuals attempting to navigate the state’s unemployment company system are coping with a brand new meltdown Monday night time: The I-Team has realized the web site for the Employment Development Department has been failing on and off for days.
The EDD web site which the division touts as its handiest option to file, replace or verify on a declare, is down.
EDD says it’s ready on info from its tech group.
A lawmaker says he’s bored with listening to that very same excuse.
“I have absolutely lost my patience with the excuse making and the self-congratulatory remarks that we’re hearing coming out of the California EDD upper brass,” Assemblyman Jim Patterson of Fresno mentioned.
He says he’s fed up with fixed failures at EDD.
Patterson says he’s been listening to from constituents that EDD’s web site has been down and inoperable a number of occasions since final week.
People who desperately have to file claims and have to get money to assist their households have been left with out solutions. Patterson says EDD’s call center stays nugatory, that folks merely can’t get by way of over the telephone or on-line.
There’s a name for the state to ascertain an EDD fraud process power. Randy Mac studies March 15, 2021.
Patterson says he is calling for EDD to provide a report that particulars its web site and call center points over the past three months. He says the answer he’s been getting — that the division is engaged on it — now not is acceptable.
“Everybody has a right to know what’s going on behind the scenes and behind the curtains at EDD. We are no longer satisfied with merely observing the failure and then not getting the straight information from the EDD. Excuses are no longer accepted. This has gone on far too long and I insist that they come clean,” Patterson mentioned.
NBCLA contacted EDD Monday afternoon to see the place issues stand and was advised that the division is working to get system standing particulars from their IT department.
But in the mean-time individuals who have to file or replace claims are as soon as once more left ready.
